Frequently asked questions

On LG webOS, Samsung Tizen, Android TV, Fire TV and Vidaa, the installer is available in each platform's app store. The full install guide for each platform is on the Downloads page.

On first boot the TV auto-registers with our server and you'll see a 6-digit device key + your MAC address on the Account page — those two values let you sign in here from your phone.

Open Sign in on this site and enter the MAC + device key the TV shows on its Account page. If you've set a parent PIN on the TV, you'll be asked for that too.

Once signed in you can add playlists, change the parent PIN, transfer your activation to a new MAC, manage your subscription, and verify an email so we can group your devices later under a single account.

No. nilePlayer is a media player only — we don't sell, bundle or recommend content. You bring your own M3U / Xtream Codes playlist from a provider you already use, and the player streams it.

Short version:

• Free — 1 playlist, 10 favourites, ad-supported. 1 year window.
• Plus — 2 playlists, profiles, TMDB, themes, ad-free. Single device.
• Max — 4 playlists, cross-device sync across 3 Max devices (extends to 10).
• Turbo — 1 master + 5 family members sharing one paid plan (extends to 10).

Full comparison: /pricing.

Lifetime is a one-time payment — the plan never expires and never renews. You'll see "Forever" on the TV's Account expiry field.

Yearly is a 365-day subscription that you renew when it lapses.

Your billing currency is locked to your TV's country on first boot — devices in Egypt pay in EGP, devices elsewhere pay in USD. The lock is per-device, so if your TV is in Cairo but you pair from a phone abroad, you still see EGP pricing.

No. All payments are non-refundable. nilePlayer is a player only — your subscription buys access to the player's paid features, not any content. Please don't pay if you don't already have a working playlist URL.

Yes, once. Paid Plus / Max / Turbo plans get a one-time MAC switch: open Switch MAC in your portal, enter the new TV's MAC, and the activation moves over. Free and trial tiers can't switch.

Both share state (playlists, profiles, settings) across devices in the cluster, but the billing model is different:

• Max cluster — every device pays its own Max subscription. Use this when 2-3 friends want their playlists in sync but each owns their own plan.
• Turbo household — master pays once, up to 5 family devices inherit Turbo features for free. Use this for one home covering everyone.

Both top out at 10 devices per account via paid add-on slots.

Cluster-shared settings (playlists, profiles, parental PIN) are managed by the master device only — that's the whole point of sharing one library across the household. Sign in on the master device to add a playlist; the change syncs back to every member within a few minutes.

Device-level: MAC address, device key, plan, country (locked on first boot), last seen, IP history (capped at the 10 most-recent IPs). Email is optional — only stored if you verify one in your portal.

We never see your card details: Kashier handles checkout end-to-end and tokenises the card on their side.

It's a 4-6 digit lock on either the whole device (set on the TV's Parental Control page) or on a specific playlist (PIN-gate a playlist when adding it). Setting a PIN requires Plus or higher; unlocking existing PIN-gated content keeps working even on Free.

The server has auto-register disabled and doesn't have a row for your TV's MAC + key combo. Either:

• You typed the wrong device key — re-check the TV's Account page.
• The MAC the TV reports doesn't match the row we have. Try a factory reset on the app to force a fresh handshake.

Email [email protected] with both values if the issue persists.

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